How do I return an item that arrived faulty? April 14, 2022 06:08 Updated In the unlikely event that your purchase arrives faulty please reach out to our Customer Service team for instructions on how to proceed prior to returning your item(s). Related articles How do I return my order via mail? How do I return my order in-store? What sort of warranty do I get on your technical product? What do I do if the item I am looking for is no longer available for purchase online? How do I get free returns?