If your return is posted via New Zealand Post your return postage should take approximately 5-7 days to be delivered to our Facility. (Delays may occur with postage during peak times.)
Please be sure to keep your return tracking number handy. You will need this as proof of your return and to track the return delivery which can be done via New Zealand Post tracking portal.
Returns are processed in the ordered they are received.
As your parcel moves through the returns process, you will receive automated emails from our team advising the status of your return and refund.
Once the return is inspected and the refund processed, the funds will be returned to the account used to make the payment. This may be instant or within 3 business days depending on your financial institution.
Failure to return any promotional items will delay your refund until the promotional item is returned.
We appreciate your patience.
Please note *We are not liable for returns that may be lost in transit.